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Article: 38
From: Ben Spencer
Date: 2009-07-22 12:56:10 -0400
Subject: RE: SnertSoft trouble ticket system.

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[snip]

> Thoughts?

On a small scale, that would work fairly well. If it functions as a list, the 
person submitting the bug would have to be patent to wait for you to address 
them as they see you/others going back and forth on other issues. A definition 
of what should be talked about on the general user list ("how do I" vs
"this 
is broken") might need made/re-iterated to keep the two lists from being used 
for either purpose. If the volume is low enough, even one list could be used?

Benji


Benji Spencer
System Administrator

Moody Bible Institute
Phone: 312-329-2288
Fax: 312-329-8961

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